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Responsible for Authorized Service Center (ASC) operations & their ROI in the area
Achieve Service KPI / Initiate projects for the improvement of the critical areas
Responsible for control of service deliverables like TAT, repeat calls and call pendency
Improve quality of ASC operations & service network
Develop & retain the Key ASC manpower with close interaction & providing training
Achieve customer satisfaction including dealers to make SONY Preferred Brand amongst Trade partners & end sales
Provide training of new model to sales team and promoters.
Handling technical queries of customers , field team and the ASC
Recruting , training service engineers, and ASC engineers to ensure operational efficiency
QUALIFICATION – B.E. Electronics and telecommunication / Diploma – Electronics and Telecommunicaiton
EXPERIENCE – 3-6years
LOCATION – Pune
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